Digicel Tonga is proud to announce the launch of its new two-tier Know Your Customer (KYC) process for MyCash onboarding, designed to significantly enhance financial inclusion across the nation. This innovative approach breaks down barriers for customers without formal identification, enabling them to access essential financial services and participate in the digital economy.

Recognising the challenges faced by many in accessing traditional financial systems, Digicel Tonga has implemented a streamlined KYC process that allows customers to onboard with basic information, including name, address, gender, occupation and a photo. This simplified process will ensure that more Tongans can benefit from MyCash mobile banking and payment services, empowering them to manage their finances effectively.

By broadening access, Digicel Tonga fosters digital economy growth and demonstrates its commitment to community partnership, ensuring modern financial practices are accessible to everyone.

Digicel Tonga CEO, Daniel Horan, commented; “We believe that everyone deserves access to essential financial services. Our new two-tier KYC process for MyCash is a testament to our commitment to financial inclusion and innovation. We are proud to be breaking down barriers and empowering Tongans to participate in the digital economy. Digicel Tonga is playing a pivotal role in empowering underserved communities. This initiative not only enhances accessibility but also builds trust by ensuring we are providing a secure and reliable platform for all our customers.”

National Reserve Bank of Tonga, Governor Tatafu Moeaki said; “Digicel Tonga’s efforts to further the financial inclusion drive through this initiative is highly commended.  No doubt a lot of work and resources are employed to make this initiative a reality and keep it operational, so we appreciate the strong spirit of collaboration in the shared agenda of promoting financial inclusion - this continues to demonstrate Digicel Tonga’s heart for the communities it serves.

The launch of the MyCash two-tier KYC process reaffirms Digicel Tonga’s position as a leader in innovation and its dedication to serving the community. By making financial services more accessible, Digicel Tonga is contributing to a more inclusive and prosperous Tonga.