1. Channel Listing for LITE PLAN - $39 for 15 CHANNELS

2. Channel Listing for PREMIUM PLAN- $89 for 26 CHANNELS

1. Open the MyCash App

2. Tap “More Bills”

3. Select “Digicel TV”

4. Enter Digicel TV Box Number

5. Enter Amount $89 for Premium or $39 for Lite plan

6. Tap “Continue

7. ”Review all details before selecting “Confirm”

8. Enter your PIN to complete the transaction

1. Set-top box Replacement with remote and charger - $150.00

2. 1.2m Dish full kit with mounting (does not include cable and LNB) – without installation - $150.00

3. Digicel Remote Control without batteries - $50.00

4. LNB Replacement: $100

5. Relocation of Equipment: $150

6. Service Call : $50 Upolu and $100 Savaii

7. Outright purchase of Equipment Full Set : $499

Are there any installation fees apart from the cost of plan?

Installation fee is $99 plus $89 for the monthly subscription. Total of $188 should be paid upfront before installation.  

Is there a contract period for this service and do I get to keep the equipment’s once the contract term has reached with no issues?

Minimum contract period is 12 months to 24 months.

Equipment ownership remains property of Digicel and would be claimed back if terms of agreement is not met.

Is it possible to purchase the TV equipment outright?

Yes, it is possible to purchase the TV equipment outright by paying the full cost of $499 upfront.

How many days am I paying for – how is monthly described in monthly plans?

Monthly = 30 days (Counting from Activation Date) 

If I am on an existing plan, then decide to purchase another monthly plan on short code *515# in the middle of the month i.e. 20th day, will I lose out on the last 10 days of my plan?

Yes, you will have to be watchful of your 30 days and to note down the specific END dates for each month.

Can I swap plan between plan $39 & $89 in the middle or anytime of the month?

Yes , you can upgrade to a Premium plan but cannot downgrade to a lower plan.

Where can I make payments?

Monthly subscriptions can be paid using the following payment options:

Recommended Payment Methods for connection within 15 mins

• Short code *515# using your phone credit

• MyCash App

• Any Digicel Retail Store

Manual Payment Update: 2-3 working days

• Online banking payment

• Cellcity at Gold Star building

• Cellcity Kiosk at Farmer Joe Vaitele-Tai.

• Cell City Savaii Kiosk 

Can I request for a customize TV plan with specific Channels?

No, $39 & $89 plans are standard plans and channels cannot be swapped around.  

What is the timeframe and who will install the equipment?

Standard installation period of 5 working days (1 week) applies. Savaii Island may require longer. 

Who do I call if I have issues with the TV service?

The Helpdesk is available for your assistance from 8am – 5pm, working days (Monday to Friday)

• Email address: customercaresamoa@digicelpacific.com

• Phone Contact: 6857720000

• Free Call: 123 (Free for Digicel users)

1. $99 tala Installation/Equipment fee applies when customers subscribe to the Premium Plan of $89 tala for 26 Channels. $99 tala installation also applies for Lite plan $39.

2. Minimum contract term is 12 months. Sign Up is required.

3. Installation normally takes 5 working days and can be delayed due to weather or unforeseen circumstances.

4. The residential plan cannot be used for commercial purposes for public viewing or commercial purpose eg live sporting events.

5. The content cannot be broadcasted or streamed on public media including social media as this service for the purpose for home viewing.

6. Full terms and conditions are available on the contract sign up form.