MYCASH ACCOUNTS
Managing your MyCash Accounts
We’re encouraging all MyCash customers to review and consolidate their accounts now to stay secure and compliant.
If you have more than two MyCash accounts under your name, please decide which ones you’d like to keep and close any additional accounts.
This ensures your preferred accounts remain active and are not removed as part of ongoing system clean-ups in line with the Reserve Bank of Fiji’s requirements.
You can take action today by calling 123 or checking your MyCash app on various devices.
Overview
To meet the Reserve Bank of Fiji’s Directive 40 under the National Payment System Regulations 2022, MyCash is updating customer account requirements.
Each customer must hold a maximum of two (2) MyCash accounts registered under their name. This helps us keep your financial information safe, ensure compliance with national regulations, and provide a better, more secure experience for all customers.
1. Multiple Accounts
If you currently hold more than two MyCash accounts:
You’ll need to decide which two accounts to keep.
Any additional accounts will be closed.
If you do not take action, we’ll contact you to confirm which accounts you want to retain.
2. Inactive Accounts
Any accounts with access of two e-wallets that have been inactive for more than 180 days and have a zero balance will be automatically closed.
This is a regulatory requirement to maintain two e-wallets to ensure all registered accounts remain active, verified, and compliant.
3. Accounts with Balances
Any accounts with access of two e-wallets that you no longer use still has a balance, our Customer Care team will reach out to help you consolidate the funds into your preferred active account before closure.
1. Multiple Accounts
If you currently hold more than two MyCash accounts:
You’ll need to decide which two accounts to keep.
Any additional accounts will be closed.
If you do not take action, we’ll contact you to confirm which accounts you want to retain.
2. Inactive Accounts
Any accounts with access of two e-wallets that have been inactive for more than 180 days and have a zero balance will be automatically closed.
This is a regulatory requirement to maintain two e-wallets to ensure all registered accounts remain active, verified, and compliant.
3. Accounts with Balances
Any accounts with access of two e-wallets that you no longer use still has a balance, our Customer Care team will reach out to help you consolidate the funds into your preferred active account before closure.
Keeps your account secure and verified under RBF regulations.
Reduces risk of fraud or misuse of mobile money accounts.
Ensures all customers enjoy safe and transparent digital financial services.
Simplifies account management by allowing only active, up-to-date accounts.
Keeps your account secure and verified under RBF regulations.
Reduces risk of fraud or misuse of mobile money accounts.
Ensures all customers enjoy safe and transparent digital financial services.
Simplifies account management by allowing only active, up-to-date accounts.
If you have received an SMS or in-app notification from MyCash, please take the following steps:
1. Review which MyCash accounts you currently use.
2. Confirm which two you wish to keep.
3. Contact us to update or close any surplus accounts.
If you have received an SMS or in-app notification from MyCash, please take the following steps:
1. Review which MyCash accounts you currently use.
2. Confirm which two you wish to keep.
3. Contact us to update or close any surplus accounts.
Contact Us
We’re here to help. You can reach us anytime:
Call 123 to speak with our Customer Care team.
Email us through the Contact Us page for more information.
Regulatory Information
These updates are made in line with the Reserve Bank of Fiji’s Directive 40 under the National Payment System Regulations 2022, which set out customer identification, account ownership, and inactivity requirements for mobile financial service providers.
MyCash is committed to delivering secure, transparent, and inclusive mobile financial services that comply fully with national laws and protect our customers’ trust.
1. Why can I only have two MyCash accounts?
This is part of the Reserve Bank of Fiji’s regulations to ensure all mobile money accounts are properly identified, verified, and used responsibly. It helps protect customers from fraud and duplication.
2. What happens if I don’t close my extra accounts?
If you have more than two accounts, and we don’t receive your preferred selection, your additional accounts may be automatically closed during the clean-up process.
3. What if one of my accounts still has a balance?
Don’t worry — our team will contact you before closure to help transfer any remaining balance into the account you choose to keep.
4. How can I check how many accounts I have?
You can check through your MyCash app, visit any Digicel retail store, or call 123 for assistance.
5. I haven’t used my account in a while. Will it be closed?
Accounts inactive for more than 180 days and with a zero balance will be automatically closed. To keep your account active, just log in and complete a transaction.
1. Why can I only have two MyCash accounts?
This is part of the Reserve Bank of Fiji’s regulations to ensure all mobile money accounts are properly identified, verified, and used responsibly. It helps protect customers from fraud and duplication.
2. What happens if I don’t close my extra accounts?
If you have more than two accounts, and we don’t receive your preferred selection, your additional accounts may be automatically closed during the clean-up process.
3. What if one of my accounts still has a balance?
Don’t worry — our team will contact you before closure to help transfer any remaining balance into the account you choose to keep.
4. How can I check how many accounts I have?
You can check through your MyCash app, visit any Digicel retail store, or call 123 for assistance.
5. I haven’t used my account in a while. Will it be closed?
Accounts inactive for more than 180 days and with a zero balance will be automatically closed. To keep your account active, just log in and complete a transaction.
MyCash continues to build a safer, more inclusive mobile money experience for everyone in Fiji. We appreciate your cooperation and support in keeping your account secure and compliant.