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1. What is Digicel TV?
The DigicelTV App is an application for Live TV and Video on Demand content anytime, anywhere on your mobile device! Watch the best in sports, top local and international events, news, drama series, movies and programs where ever you are.
DigicelTV App is cloud-based multimedia streaming platform for smartphones where you can watch selected TV Channels with a sports, entertainment, kids or premium package. You can download this app via Google Play Store (Anroid OS) or on Apple Store (iOS), only available to Digicel subscribers (both prepaid and postpaid users).
2. What benefits do I get with the new Digicel TV App?
Live Streaming of variety of sporting events including rugby, cricket, basketball, tennis and more.
Video on Demand highlights, etc.
Exclusive NRL coverage via certain TVWAN channels.
3. When will it be available for use?
The new app launches on July 1, 2022.
4. How do I get started?
All you need to start watching is a Digicel ID account and an active DigicelTV subscription. You can create an account and purchase a subscription to DigicelTV at MyDigicel App (MDA) or via USSD once you have downloaded the app. Mobile network and /or Wi-Fi charges can apply.
5. How much are the DigicelTV packages?
Below are the plans available via USSD and MyDigicel App:
Package Number of Channels 1 Day Price (PGK) 7 Day Price (PGK) 30 Day Price (PGK) Sports 18 16 35 80 Kids 11 5 11 11 Entertainment 15 10 15 15 Premium 32 10 32 32
6. How do I activate DigicelTV bundles?
You can activate any DigicelTV plan using USSD format (*675#) or MyDigicel App as follows:
How to buy a plan via USSD:
Dial *675# to access the prepaid plan menu.
Select option O for Next
Select option 6 for DigicelTV
Select a plan option (Premium, Sports, Kids or Entertainment)
Choose a TV pass and Press 1 to confirm purchase.
Await SMS confirmation message to proceed.
How to buy a plan via MyDigicel App:
Open MyDigicel App.
Click on 'Plans & Bundles' tab
Select 'Available Plans'
Choose DigicelTV Plans from the drop-down menu
Select a plan followed by 'Activate Plan' and confirm purchase.
Await pop-up notification and SMS confirmation message to proceed.
How to buy a plan in DigicelTV App:
Open Digicel TV App.
Go to avatar icon in the top-right corner to access 'Your Account'
Under 'Your Settings', select 'Plans & Payment'
On the next page, click 'See Plans' to be redirected to MyDigicel App
7. How do I check or change my plan?
Use the following instructions as a guide.
Open the DigicelTV app and login with your Digicel ID.
Once on the homepage, tap the avatar icon in the top-right corner to access your acount.
Select "Your Settings", tap "Plans & Payment" and 'See Plans' to proceed to MyDigicel App.
Click on 'My Active Plans' tab to view details of your active plan if you have one.
To buy or upgrade your plan, follow steps 3-6 above from How to buy a plan via MyDigicel App (see previous Q&A #6).
8. How will I know if the plan I purchase is successfully activated?
Upon purchase, you will receive an SMS confirmatio message. Sample message: "Your <PLAN_NAME> is ready! Stream all your favourite shows on the new DigicelTV app Dial *130# to check bal or visit a.mydigicel.net."
9. I logged in to the app and am able to watch videos however the Live TV channels have a lock icon on them. Why are they not playing?
Even without an active subscription, when you open the app, you will only be able to watch videos. To enjoy watching the Live TV channels, you must activate a DigicelTV plan.
10. Will DigicelTV be included in the 1TOK Prime Bundle Digital offers?
As part of our Prime Bundle feature, we are giving you allotted digital data so you will never miss a show whilst on the go.
11. What are the DigicelTV Basic access features?
The DigicelTV basic package provides free news, articles and videos from TV channels including:
ABC Australia
Aljazeera
Daystar
ROK
AXN
CCTV4
NBC
TVWAN
VBTC.
12. What are the DigicelTV sports access features?
The DigicelTV Sports package includes all basic features above with additional linear TV channels including:
Edge Channel
ESPN
ESPN 2
Outdoor Channel
Premier League
TVWAN Action
TVWAN Events
TVWAN Sports
TVWAN Sports Events.
13. What are the DigicelTV kids access?
The DigicelTV kids package includes all Basic features above with additional linear TV channels including:
Nickelodeon
Planet Fun.
14. What are the DigicelTV Entertainment access features?
The DigicelTV Entertainment package includes all Basic features above with additional linear TV channels including:
Love Nature
RocK Entertainment
Rock Extreme
Trace Urban
Smithsonian
TVWAN +.
15. What are the DigicelTV Premium access?
The DigicelTV Premium package includes all Basic features above with additional linear TV channels including:
Nickelodeon
Planet Fun
MTV Live
Paramount
Love Nature
Rock Entertainment
Rock Extreme
Trace Urban
Smithsonian
TVWAN +
Edge Channel
ESPN
ESPN 2
Outdoor Channel
Premier League
TVWAN Action
TVWAN Events
TVWAN Sports
TVWAN Sports Events.
16. How do I download the DigicelTV app?
Download DigicelTV on your Android or Apple device and enjoy exclusive access to live TV channels and video highlights right from the comfort of your mobile device.
How to download app on Android:
Visit the Play Store
Search for "DigicelTV" and click 'Install'
Click "Open" to enter the App
How to download app on iOS:
Visit the App Store
Search for "Digicel TV". Select the App and click the cloud icon to download.
Click "Open" to enter the App
17. How do I login to DigicelTV?
All you need to login is a Digicel ID account..
Open the DigicelTV app. Select Log in on the login page and enter your mobile number.
A verification code is sent via SMS to your device; Enter the code in the slots provided.
Select 'Continue' to proceed.
18. How do I watch Live Channels?
Open the DigicelTV app and login with your Digicel ID.
Once on the homepage, click the "Live TV" dashboard to see the full channel listing.
Once you select a channel, tap the play button in the middle of the screen to start feed playback. A Program Guide below the channel feed shows what is playing or coming up next.
19. How do I use the Channel guide?
Open the DigicelTV app and login with your Digicel ID.
Once on the homepage, tap on the "Live TV" button to see the full channel listing.
Select "Program Guide" to open the full channel guide and scroll horizontally to go through the ongoing and upcoming programs by hour.
Tap the calendar in the top right corner to see the program guide by date.
20. How do I watch videos?
Open the DigicelTV app and login with your Digicel ID.
Once on the homepage, tap on the "Videos" tab at the bottom of the screen to go to the Videos section.
Select a video by tapping on the "VVatch Now" button in the banners or by clicking on one of the video tiles to begin playback.
21. Which device are compatible to use the DigicelTV App?
The DigicelTV app is compatible with most smartphones and tablets with operating system iOS 10 & above, and Android 5 and above.
22. The Channels are not streaming, what do I do?
Possible solutions are below.
Tap the avatar icon in the top right corner to access your account, go to 'Your Settings' and select 'Clear Cache'.
Log out from your account, then log in again.
Check if there are 'locks' over the live channels. If so, you will need an active plan to stream.
Hold down the DigicelTV app icon for a few seconds on your device for more info and tap 'App details in store' to check if a new update is available for you to use.
Activate flight mode for 5-10 seconds, then switch off flight mode and try again.
23. Do the DigicelTV Plans rollover?
No, rollover does not apply to these plans.
24. Are the DigicelTV Plans renewable?
No, these plans do not auto renew.
25. Is gifting allowed?
No, gifting is not applicable to DigicelTV plans.
1. What is Digicel TV?
The DigicelTV App is an application for Live TV and Video on Demand content anytime, anywhere on your mobile device! Watch the best in sports, top local and international events, news, drama series, movies and programs where ever you are.
DigicelTV App is cloud-based multimedia streaming platform for smartphones where you can watch selected TV Channels with a sports, entertainment, kids or premium package. You can download this app via Google Play Store (Anroid OS) or on Apple Store (iOS), only available to Digicel subscribers (both prepaid and postpaid users).
2. What benefits do I get with the new Digicel TV App?
Live Streaming of variety of sporting events including rugby, cricket, basketball, tennis and more.
Video on Demand highlights, etc.
Exclusive NRL coverage via certain TVWAN channels.
3. When will it be available for use?
The new app launches on July 1, 2022.
4. How do I get started?
All you need to start watching is a Digicel ID account and an active DigicelTV subscription. You can create an account and purchase a subscription to DigicelTV at MyDigicel App (MDA) or via USSD once you have downloaded the app. Mobile network and /or Wi-Fi charges can apply.
5. How much are the DigicelTV packages?
Below are the plans available via USSD and MyDigicel App:
| Package | Number of Channels | 1 Day Price (PGK) | 7 Day Price (PGK) | 30 Day Price (PGK) |
|---|---|---|---|---|
| Sports | 18 | 16 | 35 | 80 |
| Kids | 11 | 5 | 11 | 11 |
| Entertainment | 15 | 10 | 15 | 15 |
| Premium | 32 | 10 | 32 | 32 |
6. How do I activate DigicelTV bundles?
You can activate any DigicelTV plan using USSD format (*675#) or MyDigicel App as follows:
How to buy a plan via USSD:
Dial *675# to access the prepaid plan menu.
Select option O for Next
Select option 6 for DigicelTV
Select a plan option (Premium, Sports, Kids or Entertainment)
Choose a TV pass and Press 1 to confirm purchase.
Await SMS confirmation message to proceed.
How to buy a plan via MyDigicel App:
Open MyDigicel App.
Click on 'Plans & Bundles' tab
Select 'Available Plans'
Choose DigicelTV Plans from the drop-down menu
Select a plan followed by 'Activate Plan' and confirm purchase.
Await pop-up notification and SMS confirmation message to proceed.
How to buy a plan in DigicelTV App:
Open Digicel TV App.
Go to avatar icon in the top-right corner to access 'Your Account'
Under 'Your Settings', select 'Plans & Payment'
On the next page, click 'See Plans' to be redirected to MyDigicel App
7. How do I check or change my plan?
Use the following instructions as a guide.
Open the DigicelTV app and login with your Digicel ID.
Once on the homepage, tap the avatar icon in the top-right corner to access your acount.
Select "Your Settings", tap "Plans & Payment" and 'See Plans' to proceed to MyDigicel App.
Click on 'My Active Plans' tab to view details of your active plan if you have one.
To buy or upgrade your plan, follow steps 3-6 above from How to buy a plan via MyDigicel App (see previous Q&A #6).
8. How will I know if the plan I purchase is successfully activated?
Upon purchase, you will receive an SMS confirmatio message. Sample message: "Your <PLAN_NAME> is ready! Stream all your favourite shows on the new DigicelTV app Dial *130# to check bal or visit a.mydigicel.net."
9. I logged in to the app and am able to watch videos however the Live TV channels have a lock icon on them. Why are they not playing?
Even without an active subscription, when you open the app, you will only be able to watch videos. To enjoy watching the Live TV channels, you must activate a DigicelTV plan.
10. Will DigicelTV be included in the 1TOK Prime Bundle Digital offers?
As part of our Prime Bundle feature, we are giving you allotted digital data so you will never miss a show whilst on the go.
11. What are the DigicelTV Basic access features?
The DigicelTV basic package provides free news, articles and videos from TV channels including:
ABC Australia
Aljazeera
Daystar
ROK
AXN
CCTV4
NBC
TVWAN
VBTC.
12. What are the DigicelTV sports access features?
The DigicelTV Sports package includes all basic features above with additional linear TV channels including:
Edge Channel
ESPN
ESPN 2
Outdoor Channel
Premier League
TVWAN Action
TVWAN Events
TVWAN Sports
TVWAN Sports Events.
13. What are the DigicelTV kids access?
The DigicelTV kids package includes all Basic features above with additional linear TV channels including:
Nickelodeon
Planet Fun.
14. What are the DigicelTV Entertainment access features?
The DigicelTV Entertainment package includes all Basic features above with additional linear TV channels including:
Love Nature
RocK Entertainment
Rock Extreme
Trace Urban
Smithsonian
TVWAN +.
15. What are the DigicelTV Premium access?
The DigicelTV Premium package includes all Basic features above with additional linear TV channels including:
Nickelodeon
Planet Fun
MTV Live
Paramount
Love Nature
Rock Entertainment
Rock Extreme
Trace Urban
Smithsonian
TVWAN +
Edge Channel
ESPN
ESPN 2
Outdoor Channel
Premier League
TVWAN Action
TVWAN Events
TVWAN Sports
TVWAN Sports Events.
16. How do I download the DigicelTV app?
Download DigicelTV on your Android or Apple device and enjoy exclusive access to live TV channels and video highlights right from the comfort of your mobile device.
How to download app on Android:
Visit the Play Store
Search for "DigicelTV" and click 'Install'
Click "Open" to enter the App
How to download app on iOS:
Visit the App Store
Search for "Digicel TV". Select the App and click the cloud icon to download.
Click "Open" to enter the App
17. How do I login to DigicelTV?
All you need to login is a Digicel ID account..
Open the DigicelTV app. Select Log in on the login page and enter your mobile number.
A verification code is sent via SMS to your device; Enter the code in the slots provided.
Select 'Continue' to proceed.
18. How do I watch Live Channels?
Open the DigicelTV app and login with your Digicel ID.
Once on the homepage, click the "Live TV" dashboard to see the full channel listing.
Once you select a channel, tap the play button in the middle of the screen to start feed playback. A Program Guide below the channel feed shows what is playing or coming up next.
19. How do I use the Channel guide?
Open the DigicelTV app and login with your Digicel ID.
Once on the homepage, tap on the "Live TV" button to see the full channel listing.
Select "Program Guide" to open the full channel guide and scroll horizontally to go through the ongoing and upcoming programs by hour.
Tap the calendar in the top right corner to see the program guide by date.
20. How do I watch videos?
Open the DigicelTV app and login with your Digicel ID.
Once on the homepage, tap on the "Videos" tab at the bottom of the screen to go to the Videos section.
Select a video by tapping on the "VVatch Now" button in the banners or by clicking on one of the video tiles to begin playback.
21. Which device are compatible to use the DigicelTV App?
The DigicelTV app is compatible with most smartphones and tablets with operating system iOS 10 & above, and Android 5 and above.
22. The Channels are not streaming, what do I do?
Possible solutions are below.
Tap the avatar icon in the top right corner to access your account, go to 'Your Settings' and select 'Clear Cache'.
Log out from your account, then log in again.
Check if there are 'locks' over the live channels. If so, you will need an active plan to stream.
Hold down the DigicelTV app icon for a few seconds on your device for more info and tap 'App details in store' to check if a new update is available for you to use.
Activate flight mode for 5-10 seconds, then switch off flight mode and try again.
23. Do the DigicelTV Plans rollover?
No, rollover does not apply to these plans.
24. Are the DigicelTV Plans renewable?
No, these plans do not auto renew.
25. Is gifting allowed?
No, gifting is not applicable to DigicelTV plans.
