1. What are Prime Bundles?

Digicel’s Prime Bundles come loaded with super generous allotments for data, voice and SMS bundles that customers can enjoy every day.

2. How much does it cost to call off-net on the 1Tok Plan?

When you make an off-net call using your 1Tok plan: you are charged 20 toea per minute, and 1minute is deducted from your 1Tok bundle for every minute of the call.

3. What happens if I run out of 1Tok minutes?

If your 1Tok minutes are finished, you can still call off-net, but you will be charged the standard off-net prepaid rate from your credit balance.

GENERAL QUESTIONS & ANSWERS:

1.  How do I activate the Prime Bundle? You can activate or purchase your bundle through 2 methods – MyDigicel App (MDA) or USSD.

How to activate a bundle via USSD menu:

Step 1: Dial *675# to access the prepaid plan menu.

Step 2: Select option 1 for 1TOK Prime Bundles menu.

Step 3: Enter the desired selection for Daily, Weekly, Monthly, Specials or Bikpla Combo category.

Step 4: Select a plan option

Step 5: Press 1 to confirm purchase. 

Step 6: Await SMS confirmation message to proceed.

How to activate a bundle via MyDigicel App:

Step 1: Open MyDigicel App.

Step 2: Click on ‘Plans & Bundles’ tab 

Step 3: Select ‘Available Plans’

Step 4: Choose 1TOK Prime Bundles from the drop-down menu.

Step 5: Select a plan followed by clicking the ‘Activate Plan’ button and confirm purchase. 

Step 6: Await pop-up notification and SMS confirmation message to proceed.

2.  Do 1TOK Prime Bundles allow for multiple subscription? Yes, they do.

3.  Do 1TOK Prime Bundles support rollover?

No, rollover is not included.

4.  Is Gifting included? Yes, however gifting is applicable to weekly and monthly 1TOK plans only.

5.  Is Renewal included? Yes, they do auto renew.

 6.  What is Auto Renewal ?  Auto‑Renewal is a service that ensures your bundle renews automatically at the end of its validity, so your service continues without any interruption. It keeps your preferred bundle active and makes staying connected easier without the need for manual purchase.

7.  What benefits do I get?   You receive extra data with every renewal up to 10 - 100% extra data.

8. How can a I STOP/ OPT-OUT from current auto renewal plans?

You can cancel or opt out of Auto‑Renewal at any time by dialing *675# and following these steps:

1. Select Option 9 – My Services

2. Select Option 1 – Auto‑Renewal

3. Select Option 1 – Opt Out

4. Choose the plan you want to stop

5. Press 1 to confirm

Tip:
If you are buying a new plan, remember to opt out first (before topping up) to avoid any unwanted renewals.

9.  Will I receive notifications? Yes, you will receive SMS notifications for reminders before renewals, bonus activation and opt out.