1. What are Prime Bundles?

Digicel’s Prime Bundles come loaded with super generous allotments for data, voice and SMS bundles that customers can enjoy every day.

2. How much does it cost to call off-net on the 1Tok Plan?

When you make an off-net call using your 1Tok plan: you are charged 20 toea per minute, and 1minute is deducted from your 1Tok bundle for every minute of the call.

3. What happens if I run out of 1Tok minutes?

If your 1Tok minutes are finished, you can still call off-net, but you will be charged the standard off-net prepaid rate from your credit balance.

GENERAL QUESTIONS & ANSWERS:

1.  When did Digicel launch its Prime Bundles? The prime bundles launched on October 20, 2020, available to only Digicel’s prepaid users.

2.  How do I activate the Prime Bundle? You can activate or purchase your bundle through 2 methods – MyDigicel App (MDA) or USSD.

How to activate a bundle via USSD menu:

Step 1: Dial *675# to access the prepaid plan menu.

Step 2: Select option 1 for 1TOK Prime Bundles menu.

Step 3: Enter the desired selection for Daily, Weekly, Monthly, Specials or Bikpla Combo category.

Step 4: Select a plan option

Step 5: Press 1 to confirm purchase. 

Step 6: Await SMS confirmation message to proceed.

How to activate a bundle via MyDigicel App:

Step 1: Open MyDigicel App.

Step 2: Click on ‘Plans & Bundles’ tab 

Step 3: Select ‘Available Plans’

Step 4: Choose 1TOK Prime Bundles from the drop-down menu.

Step 5: Select a plan followed by clicking the ‘Activate Plan’ button and confirm purchase. 

Step 6: Await pop-up notification and SMS confirmation message to proceed.

3.  Do 1TOK Prime Bundles allow for multiple subscription? Yes, they do.

4.  Do 1TOK Prime Bundles support rollover?

No, rollover is not included.

5.  For the voice and SMS bundles, are they applicable to contact subscribers in other networks? No, both bundles only apply to Digi-Digi calls & SMS.

6.  Is Gifting included? Yes, however gifting is applicable to weekly and monthly 1TOK plans only.

7.  Is Renewal included? No, they do not auto renew.

8.  Who is eligible for this offer? Digicel Prepaid users only.