INTERNATIONAL CALL RATES & ZONES
1. What is this about?
As of 16 February 2024, find the following changes made to Digicel’s International Call rates and zones:
Rate increase for zone 1-2 only
Creation of a new zone
Existing countries in zone 5 to be moved to zone 6
Updated countries per zone
2. What are the International call rates & zones? Below rating tables compare the current international call rates and zones before and after the new changes take effect.
CURRENT INTERNATIONAL CALL RATES
ZONE PEAK OFF PEAK 1 K 1.48 K 0.99 2 K 1.75 K 1.75 3 K 3.00 K 3.00 4 K 5.00 K 5.00 5 (Satellite) K 30.00 K 30.00
NEW INTERNATIONAL CALL RATES
ZONE NEW PEAK NEW OFF-PEAK 1 K 1.50 K 1.00 2 K 2.00 K 2.00 3 K 3.00 K 3.00 4 K 5.00 K 5.00 5 (New) K 15.00 K 15.00 6 (Satellite) K 30.00 K 30.00
Peak Hours apply from 7:00am to 6:59pm (weekdays)
Off-Peak Hours apply from 7:00pm – 6:59am (weeknights, all weekend)
PNG Time is GMT+10
3. What countries will I find in each zone? Below is the updated country listing per zone.
ZONE DESTINATION Zone 1 Australia, Bangladesh, China, Greece, Hong Kong, India, Indonesia, Lebanon, Malaysia, New Zealand, Philippines, Singapore, Sri Lanka & USA. Zone 2 Afghanistan, Alaska, Albania, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia, Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canada Excl. Svc, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Congo Drc (Zaire), Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Bissau, Guyana, Haiti, Hawaii, Honduras, Hungary, Iceland, Iran, Iraq, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia (Fyrom), Malawi, Mali, Malta, Mariana Islands, Marshall Islands, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, North Korea, Norway, Oman, Pakistan, Palau, Palestine, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Sierra Leone, Sint Maarten, Slovak Republic, Slovenia, Somalia, South Africa, South Korea, South Sudan, Spain, St Kitts & Nevis, St Lucia, St Pierre & Miquelon, St Vincent & Grenadines, Sudan, Surinam, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad & Tobago, Turkey, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia Zone 3 Algeria, Central African Rep, Comoros, Cuba, Guantanamo Bay Cuba, Guinea Republic, Kazakhstan, Kosovo, Latvia, Madagascar, Maldive Isles, Martinique, Mauritania, Mayotte, Montenegro, Morocco, San Marino, Togo, Tunisia, Zimbabwe Zone 4 Antarctica, Ascension Island, Congo, Cook Islands, Diego Garcia, East Timor, Falkland Islands, Lesotho, Nauru, Norfolk Island, Samoa, Sao Tome & Principe, Seychelles, Solomon Islands, Tonga, Tuvalu, Vanuatu Zone 5 Ireland, Kiribati, Niue, St Helena, Tokelau, United Kingdom Zone 6 Australia, Iridium, Inmarsat, Global Networks, Thuraya UAE
Only zone 1 has different rates for peak and off-peak hours.
Zone 2 destinations are for the rest of the world.
Zone 3-6 rates apply any time of day and night.
Zone 6 destinations apply to satellite codes only.
4. Who is eligible to use the international call rates & zones? These international call rates are applicable to only Digicel Prepaid subscribers for calls made between two different countries and/or in different zones as per the above table in Question 2.
5. Does Digicel have Peak and Off-Peak hours? Yes, international calls charge at different rates shown in the above table in Question 2.
6. Are there International Voice bundles included? How will the voice calls be charged? Charging varies, and will depend on the following scenarios:
For K17, you can purchase a 50Min International Voice Bundle (IVB). Once activated, your international calls will be charged from this bundle, as long as the country you are calling is included in the IVB plan.
Three 1TOK Plans offer international minute bundles so if you purchase one of them and make a call overseas, it will be charged from the international minute bundle for that 1TOK plan.
1TOK PRIME BUNDLES
Validity Data (MB) Voice (on-net) SMS Price (PGK) Int'l Mins 7 Days 750 80* 80 55 5 30 Days 1536 160* 120 110 20 30 Days 7168 350* 350 235 35
*Applies to on-net and off-net calls.
If you purchase one of the above 1TOK Plans while your IVB plan is still active, any international voice call will deplete first from the IVB plan if it applies to that destination.
If you have an active IVB plan but make a call to a country that is not part of the IVB destinations, the call will be charged the standard international call rate for that zone.
7. What are the countries available in the International Voice Bundle? Countries where IVB applies are below.
IVB DESTINATIONS American Samoa, Australia, Bangladesh, Bermuda, Brazil, Cambodia, China, Cyprus, Egypt, Guam, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Italy, Japan, Kazakhstan, Kenya, Kuwait, Laos, Macau, Malaysia, Mariana Islands, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Pakistan, Philippines, Puerto Rico, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand and Vietnam.
1. What is this about?
As of 16 February 2024, find the following changes made to Digicel’s International Call rates and zones:
Rate increase for zone 1-2 only
Creation of a new zone
Existing countries in zone 5 to be moved to zone 6
Updated countries per zone
2. What are the International call rates & zones? Below rating tables compare the current international call rates and zones before and after the new changes take effect.
CURRENT INTERNATIONAL CALL RATES
| ZONE | PEAK | OFF PEAK |
|---|---|---|
| 1 | K 1.48 | K 0.99 |
| 2 | K 1.75 | K 1.75 |
| 3 | K 3.00 | K 3.00 |
| 4 | K 5.00 | K 5.00 |
| 5 (Satellite) | K 30.00 | K 30.00 |
NEW INTERNATIONAL CALL RATES
| ZONE | NEW PEAK | NEW OFF-PEAK |
|---|---|---|
| 1 | K 1.50 | K 1.00 |
| 2 | K 2.00 | K 2.00 |
| 3 | K 3.00 | K 3.00 |
| 4 | K 5.00 | K 5.00 |
| 5 (New) | K 15.00 | K 15.00 |
| 6 (Satellite) | K 30.00 | K 30.00 |
Peak Hours apply from 7:00am to 6:59pm (weekdays)
Off-Peak Hours apply from 7:00pm – 6:59am (weeknights, all weekend)
PNG Time is GMT+10
3. What countries will I find in each zone? Below is the updated country listing per zone.
| ZONE | DESTINATION |
|---|---|
| Zone 1 | Australia, Bangladesh, China, Greece, Hong Kong, India, Indonesia, Lebanon, Malaysia, New Zealand, Philippines, Singapore, Sri Lanka & USA. |
| Zone 2 | Afghanistan, Alaska, Albania, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia, Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canada Excl. Svc, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Congo Drc (Zaire), Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Bissau, Guyana, Haiti, Hawaii, Honduras, Hungary, Iceland, Iran, Iraq, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia (Fyrom), Malawi, Mali, Malta, Mariana Islands, Marshall Islands, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, North Korea, Norway, Oman, Pakistan, Palau, Palestine, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Sierra Leone, Sint Maarten, Slovak Republic, Slovenia, Somalia, South Africa, South Korea, South Sudan, Spain, St Kitts & Nevis, St Lucia, St Pierre & Miquelon, St Vincent & Grenadines, Sudan, Surinam, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad & Tobago, Turkey, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia |
| Zone 3 | Algeria, Central African Rep, Comoros, Cuba, Guantanamo Bay Cuba, Guinea Republic, Kazakhstan, Kosovo, Latvia, Madagascar, Maldive Isles, Martinique, Mauritania, Mayotte, Montenegro, Morocco, San Marino, Togo, Tunisia, Zimbabwe |
| Zone 4 | Antarctica, Ascension Island, Congo, Cook Islands, Diego Garcia, East Timor, Falkland Islands, Lesotho, Nauru, Norfolk Island, Samoa, Sao Tome & Principe, Seychelles, Solomon Islands, Tonga, Tuvalu, Vanuatu |
| Zone 5 | Ireland, Kiribati, Niue, St Helena, Tokelau, United Kingdom |
| Zone 6 | Australia, Iridium, Inmarsat, Global Networks, Thuraya UAE |
Only zone 1 has different rates for peak and off-peak hours.
Zone 2 destinations are for the rest of the world.
Zone 3-6 rates apply any time of day and night.
Zone 6 destinations apply to satellite codes only.
4. Who is eligible to use the international call rates & zones? These international call rates are applicable to only Digicel Prepaid subscribers for calls made between two different countries and/or in different zones as per the above table in Question 2.
5. Does Digicel have Peak and Off-Peak hours? Yes, international calls charge at different rates shown in the above table in Question 2.
6. Are there International Voice bundles included? How will the voice calls be charged? Charging varies, and will depend on the following scenarios:
For K17, you can purchase a 50Min International Voice Bundle (IVB). Once activated, your international calls will be charged from this bundle, as long as the country you are calling is included in the IVB plan.
Three 1TOK Plans offer international minute bundles so if you purchase one of them and make a call overseas, it will be charged from the international minute bundle for that 1TOK plan.
1TOK PRIME BUNDLES
| Validity | Data (MB) | Voice (on-net) | SMS | Price (PGK) | Int'l Mins |
|---|---|---|---|---|---|
| 7 Days | 750 | 80* | 80 | 55 | 5 |
| 30 Days | 1536 | 160* | 120 | 110 | 20 |
| 30 Days | 7168 | 350* | 350 | 235 | 35 |
*Applies to on-net and off-net calls.
If you purchase one of the above 1TOK Plans while your IVB plan is still active, any international voice call will deplete first from the IVB plan if it applies to that destination.
If you have an active IVB plan but make a call to a country that is not part of the IVB destinations, the call will be charged the standard international call rate for that zone.
7. What are the countries available in the International Voice Bundle? Countries where IVB applies are below.
| IVB DESTINATIONS |
|---|
| American Samoa, Australia, Bangladesh, Bermuda, Brazil, Cambodia, China, Cyprus, Egypt, Guam, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Italy, Japan, Kazakhstan, Kenya, Kuwait, Laos, Macau, Malaysia, Mariana Islands, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Pakistan, Philippines, Puerto Rico, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand and Vietnam. |