New Welcome SIM Offer
New Welcome SIM Offer FAQ
1. What is the Digicel Welcome SIM Offer?
Digicel Welcome SIM offer is designed to delight new customers with exclusive benefits and flexibility. The offer is tiered with bonus based on customer first top-up i.e., K5, K10, or K20 to unlock 6 months of FREE monthly bonus.
This offer is built on the current default SIM plan that comes preloaded with K1 credits + 25mins + 40 SMS + 125MB. With a simple top-up process, customers will enjoy a combination of affordability, flexibility and value, making it a compelling choice for everyone.
2. How do I enroll on this welcome SIM offer?
• To enroll for this offer, a new customer MUST make their First Top-up of either K5, K10 or K20 and enjoy monthly bonus.
• With the new offer, customers can enjoy up to 6 months Bonus for FREE!!
3. What happens if I top up less than K5 first?
• If your first top-up is less than K5(e.g., K2or K3), you will NOT receive the bonus.
• Customer must aim at achieving a top up of K5 or more to trigger the bonus.
4. When should I do my first top-up & what top-up methods can I use?
• You must top up within 24 hours of SIM activation to receive the Welcome offer
• Any method of top-up can be used either by EVD, CellMoni, BSP or Flex card ≥K5
5. When will I receive the monthly bonus?
• Monthly bonus is allocated once the customer has used K25 or more within a month, the FREE Bonus is given every anniversary date of activation.
6. How much bonus do I get after using K25 or more every month?
• After registering your new SIM card, the first top-up you make determines the bonus you will be getting every month as per set criteria below:
7. How do I qualify for the monthly bonus?
• You must spend K25 or more within a month to be eligible for the monthly free bonus.
8. What if I don’t meet the K25 requirement in one month?
• You won’t receive the bonus for that month; however, you can still qualify in corresponding months within your eligibility of 6 months but ensure your usage is K25 or more to get bonus.
9. What counts towards the K25 monthly spend?
• Any SIM purchase activities count i.e., Bundle purchase, TV, DTV, calls, credit services, SMS etc.
10. Who is eligible for FREE Bonus?
• All new customers who activate their SIMs are eligible for bonus as per set criteria.
• All bonuses are valid for 6months, thereafter a customer is moved to default plan.
11. What bundle is social media
• The social bundle given can be used for WhatsApp’s and Tick Tok services
12. Where can I buy a SIM to qualify for this offer?
• SIM cards purchased from all distribution channels, Digicel Shops, freelancers & sales agents (FOTs) are eligible.
13. Who can help me activate and top up?
• Retail agents at any outlet will assist you with activation and guide you on how to qualify for the Welcome Bonus.
1. What is the Digicel Welcome SIM Offer?
Digicel Welcome SIM offer is designed to delight new customers with exclusive benefits and flexibility. The offer is tiered with bonus based on customer first top-up i.e., K5, K10, or K20 to unlock 6 months of FREE monthly bonus.
This offer is built on the current default SIM plan that comes preloaded with K1 credits + 25mins + 40 SMS + 125MB. With a simple top-up process, customers will enjoy a combination of affordability, flexibility and value, making it a compelling choice for everyone.
2. How do I enroll on this welcome SIM offer?
• To enroll for this offer, a new customer MUST make their First Top-up of either K5, K10 or K20 and enjoy monthly bonus.
• With the new offer, customers can enjoy up to 6 months Bonus for FREE!!
3. What happens if I top up less than K5 first?
• If your first top-up is less than K5(e.g., K2or K3), you will NOT receive the bonus.
• Customer must aim at achieving a top up of K5 or more to trigger the bonus.
4. When should I do my first top-up & what top-up methods can I use?
• You must top up within 24 hours of SIM activation to receive the Welcome offer
• Any method of top-up can be used either by EVD, CellMoni, BSP or Flex card ≥K5
5. When will I receive the monthly bonus?
• Monthly bonus is allocated once the customer has used K25 or more within a month, the FREE Bonus is given every anniversary date of activation.
6. How much bonus do I get after using K25 or more every month?
• After registering your new SIM card, the first top-up you make determines the bonus you will be getting every month as per set criteria below:
7. How do I qualify for the monthly bonus?
• You must spend K25 or more within a month to be eligible for the monthly free bonus.
8. What if I don’t meet the K25 requirement in one month?
• You won’t receive the bonus for that month; however, you can still qualify in corresponding months within your eligibility of 6 months but ensure your usage is K25 or more to get bonus.
9. What counts towards the K25 monthly spend?
• Any SIM purchase activities count i.e., Bundle purchase, TV, DTV, calls, credit services, SMS etc.
10. Who is eligible for FREE Bonus?
• All new customers who activate their SIMs are eligible for bonus as per set criteria.
• All bonuses are valid for 6months, thereafter a customer is moved to default plan.
11. What bundle is social media
• The social bundle given can be used for WhatsApp’s and Tick Tok services
12. Where can I buy a SIM to qualify for this offer?
• SIM cards purchased from all distribution channels, Digicel Shops, freelancers & sales agents (FOTs) are eligible.
13. Who can help me activate and top up?
• Retail agents at any outlet will assist you with activation and guide you on how to qualify for the Welcome Bonus.