Prime Bundles

To provide customers the best 5G experiences with faster Speeds we would like to announce the launch of two additional Prepaid Prime Bundles. The bundles will be new additional Prime Bundles that will be available on MyDigicel App and *123#.

The additional Prime bundles is as per below;

1. Prime Cheehoo $18 valid for 7 days,

2. Prime Cheehoo $35 valid for 14 days,

What are Digicel Prime Bundles?

Our Digicel Prime Bundles feature our 2 Digital Apps. DTV for streaming & Radio & Clash of Clans for mobile gaming. each with its own super generous data allotment so that customers can experience and enjoy them as they live their digital lives. Digicel Prime Bundles also features Free access to MyDigicel App & MyCash App.

Are all customers able to purchase the Digicel Prime Bundles?

Yes, all customers will have access to purchase the Digicel Prime Bundles and there are different plans available to Prepaid customers.

Which Apps are included in the Digicel Prime Bundles?

Digicel Prime Bundles include 2 Digital Apps. Here's a run-down:

• DTV – your app for TV & Radio anytime, anywhere

• Clash of Clans – for gaming

In addition, and for Free to access for any of our customers is also our My Digicel App & MyCash App.

What do I need to do?

Prepaid customers can purchase a Prime Cheehoo Bundle plan by logging onto to MyDigicel App or by dialing *123# and going through the menu and steps. Otherwise, if customers are unsure of how to purchase a Digicel Prime Bundle, they can dial our 123-customer care helpline for free or visit any of our retail stores where our team can assist.

 What are the Charging Priorities by Digital App

• DTV: DTV Bundle > Data Bundle > Main Credit

• Clash of Clans: Clash of Clans data > Data Bundle > Main Credit

What is the different service offering between Basic and Premium?

DTV

Premium

• Access to 26 Channels

Basic

• Access to 6 Channels

My Digicel App

• All features and functionality available on My Digicel App is Free to Browse

How do I check my balance?

MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via USSD – Balance check *120# or Bundle Check *130#.

 Will my Prime bundle work while I am roaming?

No, Prime bundles does not work while Roaming overseas.

Will I get a notification when a service within an App is not included in the dedicated data allotment of an App

No, the customer will not get notification from the apps to confirm that activity on the app is not included in the data bundle for that app. If the customer has normal data remaining, usage will be charged to that bundle automatically.

Does my normal data bundle get used when I still have the data bundles for the apps available?

No. If you have enough data bundles for the apps left and you are using the apps, then your normal data bundle will not be used. It will only be used when you have exhausted the data bundles specifically for the apps.

If you continue to use the apps and you have exhausted your data bundles for the apps, your normal data bundle will then be used.

Does my Any Use and Digital App’s Data Rollover?

No. Your any use data & App data does not rollover. On new purchase you will get a new set of bundles.

To provide customers the best 5G experiences with faster Speeds we would like to announce the launch of two additional Prepaid Prime Bundles. The bundles will be new additional Prime Bundles that will be available on MyDigicel App and *123#.

The additional Prime bundles is as per below;

1. Prime Cheehoo $18 valid for 7 days,

2. Prime Cheehoo $35 valid for 14 days,

What are Digicel Prime Bundles?

Our Digicel Prime Bundles feature our 2 Digital Apps. DTV for streaming & Radio & Clash of Clans for mobile gaming. each with its own super generous data allotment so that customers can experience and enjoy them as they live their digital lives. Digicel Prime Bundles also features Free access to MyDigicel App & MyCash App.

Are all customers able to purchase the Digicel Prime Bundles?

Yes, all customers will have access to purchase the Digicel Prime Bundles and there are different plans available to Prepaid customers.

Which Apps are included in the Digicel Prime Bundles?

Digicel Prime Bundles include 2 Digital Apps. Here's a run-down:

• DTV – your app for TV & Radio anytime, anywhere

• Clash of Clans – for gaming

In addition, and for Free to access for any of our customers is also our My Digicel App & MyCash App.

What do I need to do?

Prepaid customers can purchase a Prime Cheehoo Bundle plan by logging onto to MyDigicel App or by dialing *123# and going through the menu and steps. Otherwise, if customers are unsure of how to purchase a Digicel Prime Bundle, they can dial our 123-customer care helpline for free or visit any of our retail stores where our team can assist.

 What are the Charging Priorities by Digital App

• DTV: DTV Bundle > Data Bundle > Main Credit

• Clash of Clans: Clash of Clans data > Data Bundle > Main Credit

What is the different service offering between Basic and Premium?

DTV

Premium

• Access to 26 Channels

Basic

• Access to 6 Channels

My Digicel App

• All features and functionality available on My Digicel App is Free to Browse

How do I check my balance?

MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via USSD – Balance check *120# or Bundle Check *130#.

 Will my Prime bundle work while I am roaming?

No, Prime bundles does not work while Roaming overseas.

Will I get a notification when a service within an App is not included in the dedicated data allotment of an App

No, the customer will not get notification from the apps to confirm that activity on the app is not included in the data bundle for that app. If the customer has normal data remaining, usage will be charged to that bundle automatically.

Does my normal data bundle get used when I still have the data bundles for the apps available?

No. If you have enough data bundles for the apps left and you are using the apps, then your normal data bundle will not be used. It will only be used when you have exhausted the data bundles specifically for the apps.

If you continue to use the apps and you have exhausted your data bundles for the apps, your normal data bundle will then be used.

Does my Any Use and Digital App’s Data Rollover?

No. Your any use data & App data does not rollover. On new purchase you will get a new set of bundles.

1.    How can I opt in to these plans?

• MyDigicel App - go to PLANS, AVAILABLE PLANS, select on SEKI DATA

• USSD Menu- dial *123#, enter 2 for Data Plans

2.    What else has changed on Super Seki Data Plans?

Supa Seki $2, $7 &  $100 has been removed and no longer available for purchase.

3.    Does the Seki Plans include rollover?

No, bundle rollover is not applicable for all prepaid data plans.

4.    If I choose an Auto-Renewal plan, will my Supa Seki Data Plans rollover when renewed?

No, unused data will not rollover and will be expired. With the auto renewal option you don’t have to opt in to the existing plan it will be automatically done for you when you have sufficient funds in your balance.

5.    If I have chosen an Auto Renewal plan, how will I be able to Opt Out?

• USSD Menu

• Dial *123#, enter number 2 – data, Select 6 – Opt out bundles and select Auto-renewal plan to opt out

6.    Is there a notification when my bundle is used up?

Yes a notification is sent once the bundle is used up

7.    What will happen if my bundle expire?

You will be required to purchase a new bundle

8.    Will I be charged out of bundle when my bundle has depleted or ended?

Once the data bundle is fully utilized customer will receive a SMS to send ‘Y’ to 144 to continue with OOB browsing or purchase another plan on *123# or MDA to continue browsing. If customer send ‘Y’ to 144 Out of bundle will be allowed and every time customer runs out of data bundle the browsing session will continue charging from ABM (Credit) balance.

9.    How can I stop out of bundle browsing from chewing my credit?

You must call in to customer care on 123 to Opt in your number to Digicel On Worry Off (DOWO) to stop out of bundle browsing once bundle is fully utilized. 

1.     How do I purchase these plans?

You must opt in via the following methods and you will automatically get the plan activated:

• Add device number to your MDA account and buy the plan of your choice if your have credit in the account.

• Top Up with MyCash and Electronic or recharge voucher or online Top Up with the exact amount/denomination to the device number.

• Send exact amount using CreditU transfer to device number- *128*number*amount# or Send Credit on MDA

2.     What happens if I Top Up an amount that is close to monthly Plan amount?

Data allocation will not be awarded, while balance remains in your device number. For eg, if you Top Up $70 tala, you will need to Top Up $10 tala or more in order for you to subscribe to the $80 monthly plan on My Digicel App.

3.     Will unused data rollover?

No. Unused data will forfeit

4.     Are these plans available on Postpaid as well?

No. Only Prepaid

5.     How do I check the data balance for router/mifi accounts?

Dial *145*router/mifi Number#send on your Digicel mobile phone to check data bundle balance from time to time. You will receive a USSD pop up with available data balance.

1.     What is the current Router/Mifi Promotional Offer?

There are 2 offers available for Router/Mifi:

Offer 1: Buy a ZLT 5G Router for $199 + Maota $129 for 500GB

Offer 2: Buy a Digicel R219 4G Router for $99 + Maota $100 for 200GB

2.     Are the Router & Mifi devices locked?

Yes, both devices included in this promotion are locked to the Digicel network.

3.     Is this promotion available online?

No. This promotion is in-store only. Please visit your nearest Digicel Retail outlet/kiosk or sales rep near you to purchase.

4.     Can I lay-by or pay in installments?

No. Lay-by and installment payments are not available. Full payment is required at the time of purchase.

5.     When does the promotion run?

The offer is valid from 1st September 2025 until further advise.

6.     What are the terms of the promotion?

• Minimum 12 months contract.

• Registration and Contract signing is required.

• The device remains property of Digicel till duration of 12 months unless purchased outright.

• Device would be claimed back if 12 months term is not met.

       i.    Roaming plans are only available to prepaid subscribers.

       ii.            Roaming is currently available to New Zealand, Australia, USA/Alaska/Hawaii, Canada, Digicel Pacific (Fiji, Vanuatu, Nauru, Tonga and PNG) China, Hong Kong, India, Singapore, Malaysia, Thailand, South Korea, Japan, United Kingdom, Spain, Germany, Italy, France & Ireland.

     iii.            Customer is responsible to ensure he/she has sufficient credit balance in his/her mobile before travelling, to opt in to Roaming offers. Should customer need to Top Up while in overseas, there are 4 ways he/she can Top Up; using the Top Up App or Online Top Up, Credit Me, Digicel Mobile Money or buy recharge in store at selected locations (refer to FAQ for more details)

     iv.            All Roaming Mix Plans, Roaming Data Plans and Roaming Voice Plans do not auto-renew, and unused bundles does not rollover.

       v.            For Roaming Mix Plans

• Voice minutes can be used to call back to any local Samoa numbers (Digicel & VF) any local number in the roaming country (Landlines and Mobiles) and receiving calls from anywhere.

• Data bundle to be used within the roaming country only.

     vi.            For Roaming Data Plan

• Data bundle to be used within the roaming country only.

• Once customer opts in to this plan he/she will receive a bundle roaming plan valid for 30 days. Once the plan expires or bundle finishes, a message will be received advising customer to purchase another plan or continue with Out of Bundle standard roaming rates as outlined on the table in question 7.4

• A data usage SMS will be triggered when customer uses 75%, 90% and 100% of its data plan.

   vii.            For Voice Plans

• Minutes can be used to call back to any local Samoa numbers (Digicel & VF) any local number in the roaming country (Landlines and Mobiles) and receiving calls from anywhere.

• Once the bundle expires or finishes, Out of bundle rates described on the table in question 7.4 will be charged.

 viii.            Roam Offers may change from time to time at our sole discretion. We will use reasonable efforts to give you notice of any change required.

     ix.            For more information, please call our customer care team on 123 or visit our FB page

1.     Who can use this Roaming service?

Prepaid Roaming is for All Prepaid mobile customers only.

2.     How does Roaming work?

Roaming is a service that allows prepaid customers to be charged an exclusive out of bundle roaming rates or PAYGO rates while roaming in the following roaming destinations.

3.     Do I need to activate Roaming?

No, Prepaid roaming is activated by default.

4.     I am able to make calls but data is not working

It might be that data roaming on your mobile is not enabled. Go to Settings, Mobile Network and Enable Data roaming. 

5.     How do I contact Customer Care while roaming if I have an issue?

You need to dial long number +685 7720000 to speak to a customer care agent to fix your issue.

6.     How do I Top Up when I have run out of credit while roaming.

There are four different ways you can Top Up,

7.1 Top Up App or Online Top Up: http://online-top-up.digicelgroup.com

                                i.            Download the Top up App from Google Play or App Store or click on link.

                               ii.            Fill in the registration form online

                             iii.            Select Top up Amount & Phone Number

                             iv.            Make Payment with you credit card

7.2 Credit Me

                                i.            Send Request to your family and friends back home in Samoa to transfer credit to you mobile or simply recharge your phone.

                               ii.            Dial *127*sender’s number*amount# (Example *127*7XXXXXX*50#)

7.3 Digicel Mobile Money

                                i.            Dial *888# or visit MyCash App

                               ii.            Select Buy Top Up

                             iii.            Enter mobile Number

                             iv.            Enter Amount

                               v.            Enter PIN & Confirm

7.4 Buy Recharge in Store in selected Locations

   i.  Australia: Nearest news agency and 7eleven and many other convenience stores

ii. New Zealand: Dairy, petrol station, The Warehouse, Countdown and Super value Supermarket.

After getting the voucher visit http://www.digicelrecharge.com/ and follow simple instructions. 

All Digicel retail stores in Nauru, Tonga, Vanuatu & Fiji.

Prepaid Roaming Rates:

The Roaming plan also allows prepaid customers to opt in to a special bundle plan for a subscription fee while roaming in the following roaming destinations. The subscription fee allows customers to access low usage rates for voice, texts and data.

Important Tips

• Keep sufficient credit when you are travelling overseas.

• Subscribe to Roaming plan or bundle and then turn on data roaming

• Disable background apps or updates.

Roaming Data plans

• Data bundle to be used within the roaming country only.

• Once you have opted in to this plan you will receive a data roaming plan. Upon plan expiry or bundle has finished, a message will be received advising customer to purchase another plan or continue with Out of Bundle standard roaming rates as outlined above.

 Note: The cost of plan applies per roaming destination.

Roaming Partners & Available Services:

Prepaid customers can click on MyDigicel App or dial *123#, select Roaming (option 8) select the roaming region and country to choose a roaming bundle.

1. Roaming Mix plans

• Voice minutes can be used to call back to any local Samoa numbers (Digicel & VF) any local number in the roaming country (Landlines and Mobiles) and receiving calls from anywhere.

• Roaming Mix Plans does not auto-renew and unused bundles does not rollover.  

• Data bundle to be used within the roaming country only.

2. Roaming Data plans

• Data bundle to be used within the roaming country only.

• Roaming Data Plans does not auto-renew and unused bundles does not rollover. 

• Once you have opted in to this plan you will receive a data roaming plan. Upon plan expiry or bundle has finished, a message will be received advising customer to purchase another plan or continue with Out of Bundle standard roaming rates as outlined above.

3. Roaming Voice plans

• Voice minutes can be used to call back to any local Samoa numbers, any local number in the roaming county (Landlines and Mobiles) and receiving calls from anywhere.

• Plan does not auto-renew and unused bundles does not rollover

• Once the bundle has expired or finished, Out of bundle rates as described above will be charged.

Data usage notification:

75% data usage: SMS Notification

Your data is at 75% usage. Click p.mydigicel.net or dial *123# & opt in for Roaming Data of your visiting country.

90% data usage: SMS Notification

Your data is at 90% usage. Click p.mydigicel.net or dial *123# & opt in for Roaming Data of your visiting country.

100% data usage: SMS Notification

Your data is at 100% usage. Click p.mydigicel.net or dial *123# & opt in for Roaming Data of your visiting country.